We aim to dispatch your order for Culture Collections products within five working days of receipt of your fully completed order1. Where items are not in stock, and in other certain circumstances, the delivery time from receipt of order will be extended and customers will be informed.
|Product||Estimated Delivery Times|
|UK||Europe||Rest of World|
|Frozen cell lines
|3 working days||3-5 working days||5-10 working days|
|DNA, RNA, cDNA||10 working days2||10 working days2||10 working days2|
|Growing cell culture||1-3 weeks||1-3 weeks||Not recommended|
|Viruses||On application||On application||On application|
|Fungi||On application||On application||On application|
1With the exception of growing cell cultures which are dispatched approximately 1 - 3 weeks following receipt of order, depending on the growth rate of each individual cell line.
2NCPV nucleic acids are a made to order product and require approximately 4 weeks for production.
The delivery charges vary according to product format and delivery destination. Delivery charges are displayed at check out when ordering online. To find out the delivery charges that will apply to your order we recommend you add the products you require to your shopping cart and proceed to check out to view the delivery charges on the 'Payment and Summary' page of the check out process. Alternatively, view a summary of delivery charges.
UK and mainland Europe
Orders are delivered by courier directly to the customer-specified address.
Orders are delivered directly to the customer's delivery address, or by airfreight to the nearest customs clearing airport. Please specify your preference when placing an order. The Culture Collections provide the necessary information, e.g. airway bill number and flight details, to enable customers to arrange timely collection of their order from customs.
Rest of the world
Orders are delivered by airfreight to the nearest customs clearing airport. The Culture Collections provide the necessary information, e.g. airway bill number and flight details, to enable customers to arrange timely collection of their order from customs.
Numerous restrictions and regulations govern the international transport of cell lines. The Culture Collections strive to dispatch all orders without delay using our approved freighters. The Culture Collections cannot be held responsible for failure of packages to clear customs, however, we will do all we can to facilitate customs clearance.
All Non-EU Orders Requiring a CITES Export Permit
If your order requires a CITES export permit it will be sent by airfreight (not by door-to-door courier) to the nearest customs clearing airport. This means that you will need to arrange to collect your order from the airport. You will be notified by the Culture Collections with the necessary information, e.g. airway bill number and flight details, to enable you to arrange timely collection of your order from customs. You may find it beneficial to engage a customs clearing agent to aid clearance through customs.
The specific information supplied to customers once an order has been dispatched depends upon the destination country concerned, therefore:
UK and EU
Email notification of dispatch, if requested at time order was placed
Airway bill details are emailed to customer
USA and Canada
Courier tracking no. is emailed to customer
Please confirm your country of origin from the list below.