Culture Collections

How to Order

There are a number of different methods for ordering from the Culture Collections products. The fastest way to order is online either via Credit Card or Credit Account. You will need to register on the website; to do this go to register online.

 

Online by Credit Card

Products are available to place in your 'Shopping Cart' before you have registered online, however you will still be asked to register at a later stage when you go through checkout. Only certain products, which can be identified on the product data pages, are available for purchase by credit card. When you have placed all the products you wish to purchase into the shopping cart go to the 'View Cart' tab, then 'Check Out' and follow the instructions on the screen. Please note your order will only be processed when you have accepted the Terms and Conditions of Supply

 

Online by Credit Account

Products are available to place in your 'Shopping Cart' before you have logged in/registered as a new user, however in order to complete an order via Credit Account online, you must have set up a Credit Account and had your Credit Account approved for online purchasing.

In order to apply for a new Credit Account, go to the 'My Account' page and scroll down to the Credit Account section. Here you will find an application form for setting up a new Credit Account for making purchases via fax, email or online and an application for linking the online purchasing option to an existing Credit Account. We will process your application as quickly as we can. If in the meantime you wish to make an immediate purchase please use the credit card facility or alternatively email your order to culturecollections@phe.gov.uk or fax to +44 (0)1980 611315.

We will notify you once your Credit Account has been set up successfully and approved for online purchasing. You will then be able to log back onto the website and purchase products using the Credit Account facility. To do this select the products you wish to purchase and add them to your shopping cart. When you have placed all the products you wish to purchase into the shopping cart go to the 'View Cart' tab, then 'Check Out' and follow the instructions on the screen. Please note your order will only be processed when you have accepted the Terms and Conditions of Supply.

Frequently Asked Question (FAQ):

My organisation already has a Credit Account set up and we have made purchases in the past, so do I need approval to use this Credit Account for online purchases?

If you have not ordered online with us previously (i.e. you have ordered by fax or email only in the past), before you are able to complete an online order, you will need to apply for approval to use your Credit Account for online purchases.

To apply for approval to use your existing Credit Account for online purchases please register on the website and log in - you will then have access to download the application form.

 


Ordering by email, fax or post

We would encourage you to order online. However, if you wish to submit orders by email, fax or post you can download an order form. Send completed order forms to the Culture Collections using the details below:

Fax: +44 (0) 1980 611315

Email: culturecollections@phe.gov.uk

Post:
Culture Collections
Public Health England
Porton Down
Salisbury
SP4 0JG
UK

Please note: telephone orders cannot be accepted.

 

Please provide the following with your order:

  1. VAT Exemption Certificate, if applicable (UK only)
  2. VAT Number (EU member states only) - to avoid UK VAT where applicable
  3. Acceptance of Terms and Conditions of Supply

Please Note: You are responsible for informing the Culture Collections of times or days during the working week when goods cannot be received, for example public holidays and site closures.


Payment Terms

Under the Terms and Condition of Supply, all payments are due 30 days after date of invoice. In certain circumstances payment may be requested in advance.

Payment is accepted by either cheque, direct bank transfer or credit card in UK Sterling only. Our bank details are:

 

Account Name

Name & Address

Public Health England


London Corporate Service Centre

CPB Services

2nd Floor

280 Bishopsgate

London

EC2M 4RB

  Account Number 10017550
  Sort Code 60 70 80
  VAT No. GB 888 8496 28
  Swift Code NWBKGB2L
  IBAN No. GB48 NWBK 607080 10017550

 

 


Order via Culture Collections Distributors

The Culture Collections has a number of distribution partners for selected products, offering customers the benefit of ordering in their own language and using local currency.

DS Pharma Biomedical Ltd (Japan), Sigma-Aldrich (worldwide)  and Cell Bank Australia stock a large range of the most popular cell lines from ECACC's General Collection enabling supply within 2-3 working days.

 

 

 

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